Perfect after-sale service is another highlight of 4Videosoft Studio. We will always be concerned with the customer's disputes associated with our products. As the shareware provider, we apply "try-before-buy" regulation, which allows you to try the product before purchase to make sure that the product is compatible with your computer system and meets all of your specific requirements. We also encourage you to explore the product web pages to obtain comprehensive product information before purchasing the full version.
Wrong registration information is sent to you due to our system problem, so you cannot perform the important and instant conversion. Furthermore you have no further need of the software. Once we confirm all these situations, we will perform refund if you require that.
1. If there are serious bugs in our product, which affect your normal use, we will perform refund after confirmation of this problem by our support team.
2. If your purchased product cannot meet your needs due to the wrong or blurry description on our website, we will exchange with the one that can meet your needs first. We can refund it if your require that.
1. Since we use the third payment platform to perform the purchase, we have no means to confirm whether credit card is used by card holder to purchase. If such unpleasant situation does happen, we won't perform refund. If customers insist on refund, we will ask our third party payment platform to deal with the issue and customers need to provide the related proof.
2. If customer purchase wrong product from our website, and then purchase so-called correct product from other company, we won't perform refund.
Failed registration of software is caused by customer's wrong perform and the registration information has proved valid, we won't refund it.
1. Customers complain that our product cannot meet the needs that we have already provided clear note towards this issue on our website because that customers neither reading the product introduction on our website nor trying product before purchase, we won't perform refund if customer require it.
2. Customer purchases wrong product which cannot be supported by his computer operation system, such as Mac user purchases Windows version software. We won't perform refund if customer require it.
3. Customer purchases wrong product from our affiliate's website or purchased product can't meet some of customer's need due to the wrong or blurry product description on affiliate's website. We won't perform refund if customer requires it. Customer needs to contact affiliate from which the product is purchased to seek for solution.
Therefore, we recommend customer purchase product from our official website in case of unnecessary trouble.
Since we use third party payment platform to perform the purchase and some platform has time limitation for refund. If customer purchases product more than 30 days, no matter what reason for the refund, we won't perform refund. Hope you can understand this.
